Shipping & Returns

Important Note: Shipping and Delivery days are Business Days, Monday through Friday. We do not ship or deliver on weekends.

 

 

*Expedited Shipping: (i.e. Overnight, 2-Day Air and 3-Day Select), the day the order is picked up by UPS does NOT count as a travel day. (Example: if your ship date is Friday and you want 3 day Select, then your delivery date will be the following Wednesday since Saturday and Sunday are NOT business days).

Example: If you place an order on Tuesday BEFORE 1 PM (PST) using 2-Day Air, your package will ship on Tuesday and be delivered on Thursday.

If you place an order on Tuesday AFTER 1 PM (PST) using 2-Day Air, your package will ship on Wednesday and be delivered on Friday.

*Weekend Delivery: Please call us if you need weekend delivery, because there is an extra charge for this. In addition, UPS and Federal Express have limited coverage areas so we need to first ascertain if your area is one that is covered by one of them.

Over-Sized Items: If you wish to purchase a bird launcher or other oversized items, additional shipping charges will apply. Please contact customercare AT bestecollars.com or call 844-336-4872 prior to placing your order.

P.O. Boxes & APO's: We apologize for the inconvenience, but UPS does not ship to post office boxes at this time. If you place an order and list a P.O. Box in your "Ship To Address", we will contact you for a different address or ship it USPS. If we do not receive a response from you within 48 hours, we will cancel your order. If you would like your product shipped to an APO, we will notify you of the exact shipping fees shortly after your order has been placed.

The International shipping fee will automatically be calculated and applied by our shopping cart upon checkout. All International orders are shipped via USPS Priority International (6 to 10 Days). For expedited International shipping, please contact us for a quote at customercare AT bestecollars.com or call us at 844-336-4872

Also, International shipments may be delayed in the Customs Department of your country. A "Duty Fee" and/or "Taxes" may also be applied by your Customs Department.

Customer satisfaction is our main priority at BesteCollars.com. We strive to provide our customers with an exceptional shopping experience from the very first time you visit our online store to the time your product is delivered. In the event that you are not 100% satisfied with your purchase, you may return merchandise within 30 days of purchase date and receive a refund by following the guidelines below.

BESTeCollars Return Procedure

Request your RMA# Send an email to customercare@dogtrausa.com with your order name and order number to request an RMA#. Please be aware that returns cannot be processed without an RMA#. Your RMA# will be emailed to you within 24 - 48 business hours. Items returned without an RMA# will automatically be charged a 30% restock fee.

Inside Box - Include:

• All components of the original manufacturer’s packaging.
• A copy of the original invoice with the RMA# and reason for return OR
• Write the RMA# and return reason on a sheet of paper
  
  

Outside Box - Include:

• RMA# on the lower left-hand corner of the box (where the “Ship To:” Address is located).

Ship To:

BESTeCollars / Returns
721 W Woodbury Ave Altadena, CA 91001

For your protection

• Insure your package (at least send it certified).
• Retain the Tracking# or Certification# for your records. This is your only proof of shipping & delivery.
  
  

Please note:

• DogtraUSA.com cannot be responsible for returned packages that are lost or damaged in the mail.
• It can take up to 15 "business days" to process your Refund.
• If you haven't received an email receipt of your Refund AFTER 15 Business days, please contact customer service at customercare@dogtrausa.com.

• Returns must be requested within 30 days of the date of purchase.
• Shipping charges are nonrefundable. If you received free or discounted shipping when you made your purchase, our costs for outbound shipping will be deducted from your refund. 
• Returns must be in new condition and returned with the manufacturer’s original packaging.
• 15% restock fee applies to all non defective returns
• Please remember to return all of the components that were included with your product. 
• Returns must include the original invoice.
• We recommend that you purchase shipping insurance for your own protection.
• Please note whether the packaging has been opened or if the product was used.
• DogtraUSA.com cannot be responsible for merchandise that is damaged or lost in transit.
  
  

DEFECTIVE ITEMS
It happens. We are happy to replace defective items. We see lots of simple user errors where customers think the item is defective but in fact can be quickly resolved over the phone with one of the tech support people at Dogtra Company 888-811-9111 x2. The maunfacturer tech support rep will make a record of the call and confirm with Best eCollar customer service that the item is or is not defective.

If the item is deemed defective we'll ship another one right away along with a prepaid return label for the defective item. If the item is deemed non-defective, return shipping is the customers responsibility and the 15% restock fee will apply.

IMPORATANT NOTE!
Due to the overwhelming return rate of replacement transmitters and receiver-collars from customers that have found their lost units, these items are no longer returnable. Please look carefully for your misplaced transmitter or receiver-collar before placing an order for a new one.

In order to receive a refund, merchandise must be in new condition and must include the original packaging, all components of the product, any manuals and blank warranty cards. Partial credit or no credit will be applied at our discretion for the following reasons:

• Partial Returns
• Damaged Items
• Worn Items
• Pet Hair, Odor or Debris
• Opened Packaging